A quite recent experience surrounded the art of negotiation. We may not realise it but, negotiation is very much a part of our everyday lives as well as our working life. As a customer I feel we are often tested, therefore negotiation is a vital skill to everyone, the buyer as well as the seller. A couple of months ago, I made my very first visit to Camden market in London. It was an interesting experience, and my negotiation skills were brought to the forefront. Everyone knows, well everyone should know when you go to a market prices are not fixed and depending on how skilful you are at negotiating, market shopping can either be a bargain experience or a rip off.
Negotiation does not require a particular style in order to work. In my experience every individual develops their own unique technique depending on one’s characteristics. For example if a person negotiating a discount price on a bag portrays characteristics of a extrovert and successful gets a good deal, this does not necessarily mean a introvert can’t get that same result. If similar to me your attitude towards conflict is avoiding this does not mean you can’t get things to go your way and my Camden experience was a perfect reflection on this.
My avoiding characteristics showcased in my negotiation technique as I found myself to be very subtle in my approach. Negotiating does not always need to reflect forceful means of communication however it does require a firm direct reassured response. Personally, I found adopting a more suttle negotiating manner in this scenario to be successful as I left feeling like I ‘won’. Another lesson learnt from this experience was you don’t have to always have your eye on reducing the price, as my negotiating approach more than once offered me a deal on items as opposed to unrealistic discounted prices. So the key message in negotiating is ‘think outside the box!’
How do you approach everyday negotiations in similar scenarios? Do you adopt a similar subtle approach to me, or a sterner one? Which do you think works better for you and why?

Totally agree with you! The stern approach may work but I find it draining and kills the shopping experience. I tend to try and manipulate by laying down an offer that is usually a win - win situation
ReplyDeleteI always find its better to go with someone who has experiance with negoiating. For example when i was on holiday in turkey i went to the market with my turkerish friend and she handeld the bargaining because she said it is often they charge forgeiners more. The next time me and my family went there we knew this so we were not as compromising and subtle as we would have been if we didnt know this cheeky bit of information :)
ReplyDeleteYes the stern approach can be very draining and can also turn in to a screaming match. From my experiance, nobody is really going to get anywhere by doing that.
ReplyDeleteI also agree, they tend to be more easy going if you are a local. So you may need to alter your approach when abroad.